Frequently Asked Questions
1. Where are you from?
Shenzhen, China.
2. What products do you sell?
I only sell Apple laptops.
3. How can I place an order?
- Select the laptop you want and send me a screenshot or message.
- I will send you detailed photos and videos of this laptop.
- You complete the payment.
- I ship the goods to you (if you are in China) or to your freight forwarder (if you are outside China).
4. Are they genuine original products?
Yes. All laptops are genuine original units and have passed strict hardware testing.
5. What payment methods do you accept?
We accept WeChat Pay, Alipay and Binance USDT.
6. What after-sales warranty do you offer?
The warranty starts on the day you receive your Apple laptop. Within 1 month, if there are any quality or functional issues caused by non-human damage, I can offer a refund or replace it with another laptop of the same configuration.
7. I have never met you. How can I make sure I receive the goods safely?
I understand your concern. I run my laptop business on social media platforms including TikTok, Instagram, WeChat Channel and YouTube. I am a genuine seller with a physical store. If you visit Shenzhen, you may buy in person at my shop. You can request a video call before payment, and I will show you your laptop. I will also send photos and videos when arranging shipment.
8. Can I buy if I live outside China?
Yes. But you need to hire a freight forwarder to ship the laptop to your country.
9. Where do you ship from?
We ship from Shenzhen, China. You need a freight forwarder located within China.
10. I don’t have a freight forwarder. Can I use DHL, UPS or FedEx?
Not recommended. Their shipping costs are very high. You will also face high import duties and consumption taxes. You may contact DHL, UPS or FedEx to get exact tax information.
11. Why can’t you ship directly to my country? Why do I need a freight forwarder?
International shipping has strict regulations. Apple laptops contain batteries and are classified as special goods. I cannot ship directly to your country. Your freight forwarder can handle shipping, customs declaration and customs clearance until the goods arrive at your home.
12. If I am in China, can you ship directly to me?
Yes, it is very convenient. I ship by SF Express, which is safe and fast. Delivery normally takes 1–5 days depending on your address.
13. Are the laptops new or used? What is their cosmetic condition?
All are used original Apple laptops. We have Grade A and Grade B cosmetic grades. Before ordering, I will take real photos of the laptop and truthfully show all scratches and dents.
14. What are the battery cycle count and battery health?
Battery cycle count differs for each unit. I will send you screenshots of battery cycle count and battery health for your selected laptop. Most units have battery health above 80%.
15. What keyboard layout do you have? Can I change the system language?
Most are US English keyboards. The macOS system supports switching freely between multiple languages.
16. Does it come with a charger?
Every laptop comes with an original power adapter.
17. Do the laptops have Apple ID lock or activation lock?
All units have Apple ID lock fully removed, no iCloud lock. You can log in with your own Apple ID right after receiving the laptop.
18. What shipping method do you use? How long will delivery take?
For domestic orders in China, I use SF Express. For overseas buyers, goods are shipped only to your freight forwarder’s warehouse. Transit time depends on your forwarder and destination country. I am only responsible for delivery to the forwarder warehouse.
19. Who pays for import duties and customs clearance fees?
I ship goods to your freight forwarder’s warehouse. All import duties and customs fees in the destination country are the buyer’s responsibility.
20. Can I pay after receiving the goods?
Cash on delivery is not available. Full payment is required before shipment. However, you can inspect the full laptop via video call and confirm everything before making payment.
21. What if the laptop gets damaged during transit?
I will record a full packing video before shipment. Please inspect the package immediately upon arrival. I am not liable for damage after the freight forwarder signs for the package. I can assist if damage is found before the forwarder accepts the shipment.
22. Will old user data remain on the laptop?
All laptops are fully erased and factory reset. All previous user data is removed. You will receive a clean system with no leftover personal files.
23. I want a specific model, year or configuration. Can you source it for me?
Tell me the exact model, year, RAM and SSD you need. I will send you a quotation if stock is available and inform you honestly if it is out of stock.
24. Is there a boot password for the laptop?
The default password is usually 1234. You may change the password after receiving the device.
25. Does warranty cover cracked screens, liquid damage or drops?
Cracked screens, liquid damage and damage caused by drops are not covered under warranty. Warranty only covers native hardware functional defects of the laptop.
26. Can I update macOS normally?
There are no restrictions on all units. You can upgrade to supported macOS versions online normally. There is no system upgrade lock.
27. Is your stock stable? What is the maximum quantity available for one model?
Stock changes in real time. Send me the model name and I will confirm current available quantity. Pre-order is recommended for large orders to reserve inventory.
28. Where do these used Macs come from?
The laptops are mainly recovered from large enterprise off-lease equipment and individual trade-ins. All units are tested and iCloud wiped, safe and clean.
29. What packaging do you use for shipment? Will the package get crushed easily?
We use thick bubble wrap plus hard carton for shock protection. A full packing video will be recorded before shipment.
30. Can I fully test the laptop after receiving it? How long is the testing period?
Please test the laptop thoroughly as soon as you receive it. The 1-month warranty gives you plenty of time to test all hardware functions. Contact me promptly if you find any quality issues.
31. Why can’t I place an order directly on this website?
This website only displays MacBook models, prices, photos and videos. You may select your laptop here, but payment cannot be completed on the site. Please contact me if you want to place an order.
32. Why are there no separate price buttons? What currency is CNY?
There are no standalone price buttons on the website. Prices are included within product titles. CNY is China’s currency, also called RMB, with Yuan as its unit.
33. What is the price converted to US Dollars?
All listed prices are in Chinese RMB (CNY). The exchange rate between RMB and USD fluctuates. You may calculate the USD amount yourself using the live exchange rate. You can check the real-time rate on Google.
34. Are all MacBooks shown on the website in stock?
I update the product listings on the website based on actual inventory. New stock will be listed promptly, and sold-out laptops will be removed from the site.
